Privacy Policy

1. Introduction

cvoice.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at cvoice.ai ("the Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, and authentication credentials.
• Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and voice generations performed.
• Payment Information: If you subscribe to a paid plan, payment details are processed securely by our third-party payment provider (Stripe). We do not store your full credit card information.
• Device & Browser Data: We collect information such as your IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Cookies: We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your subscription.
• Improve, personalize, and expand the Service.
• Communicate with you, including for customer support and updates.
• Monitor and analyze usage trends and preferences.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., Stripe for payments, hosting providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Protection of Rights: To protect the rights, property, or safety of cvoice.ai, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. When you request account deletion, we will delete or anonymize your data within 48 hours, unless retention is required by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at support@cvoice.ai.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, session management).
• Analytics Cookies: Help us understand how visitors interact with the Service to improve user experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Service or via email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact

If you have any questions about this Privacy Policy, please contact us at support@cvoice.ai.